Returns and Christmas Gift Returns
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to us if it was bought from another trader.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We can however refund in the form of a credit note/gift voucher
Extended Christmas Returns Policy
If your gift was purchased on or after 29th of November 2019, you can return it to us by Monday 6th January 2020 for a refund in the form of a credit note/gift voucher. The item(s) must be in a sellable condition and a returns form should be enclosed in your parcel
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@equisafety.com and send your item to: 19a Tarran Way West, Tarran Way Industrial Estate, Moreton Wirral GB CH46 4TT.
Shipping
To return your product, you should mail your product to: 19a Tarran Way West, Tarran Way Industrial Estate, Moreton Wirral GB CH46 4TT
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. if do not receive the item and you can not prove it has been sent we will be unable to refund or exchange the item.
